At NIRVANA 2024, the annual cultural fest of Vardhman Mahavir Medical College (VMMC) and Safdarjung Hospital (SJH), we strive to ensure smooth and timely delivery of all merchandise, passes, and tickets purchased through our website. Please review the following Shipping and Delivery Policy to understand our procedures and timelines for shipping items related to NIRVANA 2024.
1. Digital Ticket Delivery
- All tickets and passes for events will be delivered electronically via email to the address provided during registration or purchase.
- Upon successful payment, you will receive a confirmation email with a PDF of your ticket(s) and event details.
- Please ensure that your email address is correct at the time of purchase to avoid any delays in receiving your tickets.
- In case you do not receive your tickets within 24 hours of purchase, please check your spam or junk folder or contact us at [insert email address] for assistance.
2. Physical Merchandise Shipping
- For those purchasing NIRVANA 2024 merchandise (e.g., t-shirts, caps, badges), shipping is available within India. We do not currently offer international shipping.
- Physical products will be dispatched within 5-7 business days after the order is placed and payment is received.
- Shipping fees will be calculated at checkout based on the delivery location and item weight.
3. Estimated Delivery Time
- Once your order has been dispatched, you will receive a confirmation email with tracking details.
- Delivery times typically range between 7-10 business days depending on your location.
- Delays may occur due to unforeseen circumstances such as holidays, strikes, or other events beyond our control. In such cases, we will notify you of any changes to your expected delivery timeline.
4. Shipping Charges
- Shipping fees vary based on the delivery location and the size/weight of the product ordered. The exact shipping charges will be displayed at checkout.
- For certain promotional periods or bulk purchases, we may offer free shipping on select items or orders above a specified amount.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.
- If you encounter any issues with tracking or have concerns about the delivery status, please reach out to us at contact@nirvanavmmc.in.
6. Delivery Address
- Please ensure that the delivery address provided during checkout is complete and accurate. We are not responsible for non-delivery due to incorrect or incomplete address details.
- In case you need to update your delivery address after placing the order, contact us at contact@nirvanavmmc.in as soon as possible. Address changes may not be possible once the order has been dispatched.
7. Undelivered Orders
- If a package is returned to us due to non-delivery (e.g., incorrect address, unavailability of recipient), we will contact you to arrange re-delivery. Additional shipping charges may apply for re-dispatch.
- Orders that remain undelivered due to customer negligence (e.g., failure to accept delivery) will not be eligible for a refund.
8. Damaged or Lost Items
- If your merchandise arrives damaged or if your order is lost in transit, please contact us within 48 hours of receiving the product, and we will arrange for a replacement or refund, subject to verification.
- For lost items, we will liaise with the shipping provider to investigate the issue and keep you informed throughout the process.
9. Contact Information
For any shipping or delivery inquiries, please feel free to contact us at contact@nirvanavmmc.in